Privacy Policy

Phone Repair Centre (trading as PRC Phones, ABN registered in Sydney, New South Wales) is committed to safeguarding your personal privacy in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, store, use, and protect your information when using phones.prcrepair.com.au.

1. What Information We Collect

To process your orders, fulfill deliveries, and provide customer support, we collect:

• Contact Information: Name, delivery address, billing address, email address, and contact phone number.
• Order and Transaction Records: Device models purchased, serial/IMEI numbers, order values, and payment confirmation tokens (we do not store raw credit card numbers; payment data is encrypted by certified Level-1 PCI-DSS payment gateways).
• Customer Support Inquiries: Correspondence records, warranty registration, and technical support requests.

2. How We Use Your Information

Your personal information is used strictly for legitimate commercial operations:

• Processing and dispatching your orders via tracked courier partners.
• Administering our 6-Month Store Warranty and 14-Day Returns programs.
• Complying with Australian second-hand dealer reporting laws and fraud prevention mandates.
• Communicating critical order status and dispatch tracking updates.

3. Disclosure to Third-Party Service Providers

We never sell, rent, or trade your personal information. We disclose limited necessary data strictly to vetted service partners who assist in our operations:

• Delivery & Logistics Partners: Tracked courier and delivery networks for parcel dispatch and delivery notifications.
• Payment Gateways: Shopify Payments, PayPal, Afterpay, and Zip for secure payment authorization.
• Regulatory Authorities: Australian law enforcement or regulatory agencies where strictly required by law.

4. Data Security and Storage

All sensitive information transmitted to our website is protected using 256-bit Transport Layer Security (TLS/SSL) encryption. Physical workshop records and internal systems are protected behind secure authentication firewalls at our St Marys lab.

5. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to request access to the personal data we hold about you and request corrections if inaccurate. Inquiries may be directed to our Privacy Officer.