Terms of Service

Welcome to PRC Phones (operated by Phone Repair Centre, ABN registered in Sydney, New South Wales). These Terms of Service govern your browsing, purchases, warranty claims, and interactions across phones.prcrepair.com.au. By accessing our website or placing an order, you agree to these terms.

1. Flagship Engineering Lab and Operational SSOT

All refurbished smartphones, tablets, diagnostic assessments, and warranty resolutions are managed directly by our Australian hardware engineering workshop:

• Workshop and Lab Location: 122 Queen St, St Marys NSW 2760
• Contact Phone: (02) 8678 3298
• Support Email: service@prcrepair.com.au
• Operating Hours: Monday to Friday 9:00 AM to 5:30 PM, Saturday 9:00 AM to 4:00 PM, Sunday Closed

2. Refurbished Device Grading and Bench Testing

Every pre-owned device sold by PRC Phones undergoes an exhaustive 30-point technical bench assessment by our certified Sydney technicians. Handsets are guaranteed 100% fully functional with genuine battery health of 80% or higher (with the sole exception of Clearance AS-IS units sold with explicitly disclosed hardware faults). Cosmetic grading strictly reflects exterior physical condition:

• Like New (Mint): Flawless factory finish with zero cosmetic marks, micro-abrasions, or signs of prior handling under direct bright inspection light. Indistinguishable from a brand-new device out of the box.
• Grade A+ (Pristine): Near-flawless presentation. Display glass and housing show only microscopic inspection marks visible when tilted under intense bench light with the screen powered off. Completely invisible during active daily use.
• Grade A (Excellent): Display glass and rear back glass are 100% pristine and immaculate. The outer metal or titanium frame housing may exhibit one minor dent or minor superficial scratches from everyday pocket handling, which completely vanish once placed inside a protective case. 100% bench tested with zero structural damage.
• Grade B (Good): Everyday cosmetic wear such as light scratches or faint scuffs on frame or rear casing, which vanish inside a case. Screen display glass is 100% intact, crack-free, and clear during operation. Exceptional daily value.
• Grade C (Fair): Moderate cosmetic wear, light surface scratches on display glass or casing. Zero cracks or structural damage. Functions identically to Grade A with 100% bench-certified performance.
• Grade D (Heavy Wear): Heavy cosmetic wear, noticeable casing scuffs, or battle scars from extensive prior use. 100% bench-certified hardware functionality with zero functional faults, backed by our 6-Month Store Warranty.
• Clearance AS-IS: Handsets sold with specific disclosed cosmetic or hardware conditions explicitly stated in the listing. Sold without store warranty or 14-day change of mind on the disclosed fault. Consumer guarantees under the Australian Consumer Law continue to apply.

3. Handset Sourcing, Diagnostic Testing and Non-Disassembly Policy

PRC Phones sources pre-owned and refurbished devices through certified wholesale distributors, enterprise trade-in programs, and verified carrier partners. We adhere to rigorous engineering standards:

• Non-Invasive Diagnostic Verification: Every incoming device undergoes an exhaustive 30-point bench diagnostic audit utilizing specialized hardware diagnostic software. This non-invasive assessment thoroughly tests display touch digitizers, OLED/LCD panel health, Face ID and Touch ID biometric sensors, camera modules, microphone and speaker arrays, cellular and Wi-Fi transceivers, charging ports, and battery cycle integrity.
• Non-Disassembly Standard for Intact Devices: Where a handset arrives from our distributor or supplier with intact physical housing, flawless structural condition, and 100% passing diagnostic software results, PRC does not open, dismantle, or disassemble the handset purely for visual internal inspection. Opening an intact factory-sealed handset introduces unnecessary risks of breaking water and dust ingress resistance seals, damaging delicate ribbon cables, and compromising factory structural tolerances.
• Prior Supplier-Level Component Interventions: Because intact handsets passing all diagnostic checks are not unnecessarily opened, PRC cannot independently verify or warrant against internal component replacements or repairs performed prior to receipt by PRC that cannot be detected by non-invasive hardware diagnostic software. PRC assumes no liability for undisclosed prior internal history originating from upstream suppliers or prior owners, provided the device satisfies our strict software diagnostic benchmarks.
• In-House Refurbishment & Replacement Parts Transparency Guarantee: If PRC technicians renew, service, or replace any component in-house at our Sydney engineering laboratory (such as installing a fresh battery cell, tested display, back glass, or housing), PRC explicitly records and discloses this on the handset label, printed certificate, online checkout transparency summary, and invoice. Whenever parts or components are replaced, PRC explicitly notes that replacement components are tested quality parts rather than original manufacturer parts. Instead, we use brand-new, premium tested quality aftermarket or compatible replacement components engineered for maximum longevity, optimal responsiveness, and high reliability. Every installed replacement part is rigorously bench-tested under load in our Sydney lab and fully backed by our comprehensive 6-Month Store Warranty. PRC is not liable for subsequent claims regarding non-OEM status as this disclosure is transparently provided prior to purchase across our store terms, live checkout cards, condition disclosures, and printed certificates.
• Full Store Warranty Protection: Regardless of upstream prior history, every standard and refurbished handset sold by PRC remains 100% protected by our comprehensive 6-Month Store Warranty and 14-Day Change of Mind Policy (with consumer guarantees under the Australian Consumer Law applying universally to all purchases).

5. Orders, Payments and GST

All prices displayed on the Website are in Australian Dollars (AUD) and inclusive of 10% Australian Goods and Services Tax (GST). We accept secure online payments via Visa, Mastercard, American Express, PayPal, Afterpay, Zip, Apple Pay, Google Pay, and Shop Pay. Orders undergo automated fraud verification prior to dispatch.

6. 6-Month Flagship Store Warranty

Every standard and refurbished device (with the sole exception of Clearance AS-IS units sold with explicitly disclosed hardware faults) includes our comprehensive 6-Month Store Warranty backed by our St Marys flagship lab:

• Covered: Internal component defects, logic board failures, touch screen responsiveness, speaker/microphone failure, camera malfunction, and charging port issues not caused by physical impact or foreign matter.
• Not Covered: Accidental physical drops, cracked displays or rear glass, liquid ingress, unauthorized user modifications, third-party disassembly, or disclosed faults on Clearance AS-IS units.

7. 14-Day Change of Mind Policy

Customers may return any standard or refurbished device within 14 calendar days of confirmed delivery for change of mind (Clearance AS-IS units sold with disclosed conditions are excluded from change of mind returns). The handset must be returned in the exact cosmetic condition supplied, with all original accessories, and completely unlinked from Apple ID, iCloud, or Google accounts.

8. Australian Consumer Law Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia.