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Frequently Asked Questions
Transparent answers about our 1-of-1 handset photos, packaging, cables, 30-point diagnostics, and warranty.
Important Photo Disclosure
Why does the phone look like it might have a mark, speck, or glare in the photos?
Photos show the actual physical phone you will receive: At Phone Repair Centre, we individually photograph each 1-of-1 device on our Sydney workshop test bench under high-intensity macro photography lights.
Active workshop environment vs cleanroom: Because our photography station is located in an active electronics testing workshop rather than a sealed cleanroom, fine ambient dust particles, microscopic lint, studio reflection highlights, or camera angle glare may occasionally be captured on high-resolution camera lenses.
Hardware condition rigorously bench-verified: Every phone's physical cosmetic condition, glass surface, and casing are bench-examined and verified by our certified phone testing technicians before publication.
Transparent Honest Disclosed Notes: If a phone has a genuine physical scratch, scuff, or casing blemish, our technicians explicitly list and describe it in the Honest Disclosed Notes block on the product page. If no flaw is recorded in the notes, tiny flecks visible in the photos are most likely ambient surface dust, micro-lint, or studio lighting reflections on freshly sanitized glass. If you would like extra close-up photos or a quick inspection video of this specific device, please feel free to message our Sydney lab on WhatsApp!
Packaging & Cable Disclosure
What is included in the package? Does the phone come with an original box and charger?
Guaranteed contents with every handset purchase:
- 1. The bench-tested handset: Fully functional, sanitized, factory unlocked, and prepared by our Sydney lab technicians.
- 2. One generic aftermarket USB charging cable: Every order includes one brand-new generic aftermarket USB cable matched to your handset model (Lightning or USB-C). Please note: this is a quality generic aftermarket cable and is not an original manufacturer or Apple cable.
Original retail boxes not included: Refurbished phones do NOT come with official Apple or original manufacturer retail packaging unless specifically stated in the individual listing title or description (e.g. "Includes Original Box").
Transit packaging details: To ensure maximum transit protection, handsets are securely wrapped in heavy-duty shock-absorbing protective bubble wrap or packed into a generic courier box. Because packaging stock varies by parcel dimensions, generic boxes cannot be guaranteed for every delivery; however, safe shockproof protection is 100% assured.
Power adapters & headphones: Wall charging power adapters and headphones are not included in the standard package to prevent unnecessary electronic waste and keep refurbished pricing competitive. Compatible fast wall chargers and accessories can be added separately.
1-of-1 Inventory
Are these photos of the exact phone I will receive?
Yes. We do not use stock manufacturer renders or generic catalog photography for refurbished handsets. Every single phone listed on our website is photographed individually on our Sydney workshop bench. The exact color, cosmetic condition, and unique serial/IMEI displayed correspond directly to the physical device dispatched to you.
Lab Diagnostics
Are all phone functions like Face ID, cameras, and battery tested?
Yes. Every device passes our comprehensive 30-point engineering diagnostic test suite before release. Technicians test and verify all hardware functions supported by the device, including:
- Display touch sensitivity, color accuracy, and screen responsiveness.
- Biometric security authentication (Face ID or Touch ID, model dependent).
- Front and rear cameras, optical zoom, video recording, and flash.
- Loudspeakers, ear speaker clarity, and microphone arrays.
- Charging port diagnostics and bench-verified battery health.
- Cellular network transceivers, Wi-Fi, Bluetooth, GPS, and NFC digital wallet.
Network Status
Is the phone unlocked to all Australian networks?
Yes. All refurbished phones sold by Phone Repair Centre are factory unlocked. They operate seamlessly with all Australian carriers (Telstra, Optus, Vodafone, Boost, Belong, Woolworths Mobile, amaysim) and international SIMs or eSIMs. Every handset IMEI is checked against national AMTA registers to guarantee clean legal title with zero blacklist history.
Store Warranty
What warranty and return coverage do I receive?
Australian Consumer Law & 6-Month Store Warranty: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In addition to your consumer rights, PRC provides a direct 6-month Sydney store warranty covering internal hardware modules and component defects under normal operating conditions. Accidental damage (cracked screens, physical drops, liquid damage) is excluded.
14-Day Change of Mind Policy: You can test and inspect your handset at home. If you change your mind within 14 days of delivery, you may return the device for a refund of the phone price (customer covers tracked return postage; device must be received in original cosmetic condition with iCloud or Google accounts removed).
Fast Dispatch
How fast is delivery, and where is the phone shipped from?
Orders are bench-inspected and dispatched directly from our St Marys Flagship Workshop in Sydney. Every order includes Fast Tracked Express Shipping Australia-Wide with online parcel tracking. Orders placed before 10:30 AM (Monday to Friday, Sydney time) are packed and dispatched on the same business day.
Workshop Pickup
Can I inspect or pick up this phone in person at your Sydney workshop?
Yes. You are welcome to visit our St Marys Flagship Workshop & Advanced Lab at 122 Queen St, St Marys NSW 2760 during operating hours. Our electronics technicians are on hand to show you in-stock handsets, demonstrate diagnostic test reports, or prepare your online click-and-collect order for immediate collection.
Still have a question about this handset?
Our Sydney electronics technicians are available to provide additional photos, battery statistics, or personalized advice.
Certified Refurbished iPhone 15 Pro 128GB Natural Titanium (Grade A) in Sydney
Looking for an authentic, lab-tested iPhone 15 Pro 128GB Natural Titanium (Grade A) backed by an Australian store warranty? Every handset at Phone Repair Centre is individually bench-tested, sanitized, and certified by experienced electronics technicians in our Sydney engineering lab. With 18+ years of experience in Sydney, we provide transparent grading, healthy verified batteries, and comprehensive customer support.
Sydney 30-Point Engineering Diagnostic Inspection
100% Tested FunctionsBefore being listed for sale, this handset successfully cleared our rigorous bench assessment checklist:
Handset Hardware & Operational Specifications
| Device Model | iPhone 15 Pro 128GB Natural Titanium (Grade A) |
|---|---|
| Internal Storage | 128GB High-Speed Flash Storage |
| Cosmetic Grade | Grade A (Excellent) (Thoroughly cleaned and sanitized) |
| Battery Health | 86% Capacity |
| SIM Network Status | Factory Unlocked: Compatible with Telstra, Optus, Vodafone, Boost, Belong, and all global cellular carriers |
| Biometric Security | Secure Enclave Biometrics (Face ID / Touch ID hardware authenticated) |
| Operating System | Ready for the latest official software and security updates |
| Package Contents | Handset, high-speed charging cable, SIM ejector tool, and GST tax invoice, plus PRC warranty pass |
Warranty, Shipping & Lab Provenance
All internal hardware modules, logic board components, screen assemblies, and connectivity chips are covered by our direct 6-month workshop warranty.
Test your device at home with complete peace of mind. If the handset does not meet your expectations, return it within 14 days in original condition.
Orders are packed in protective shock-resistant packaging and dispatched with full online tracking and transit insurance.
Ready to upgrade in the future? Return your device to our St Marys lab for an instant cash buyback valuation or trade-in credit toward your next phone.